Delivery & Returns
For us, it is important that your orders arrive safely home. Therefore, we work with recognized courier companies to deliver the products to your place.
FREE DELIVERY is provided for all orders for Greece and over 200 euros for other countries. For deliveries in Greece we provide our customers with the option of Cash on delivery, at an extra cost of 4.00 euros for purchases less than 60 euros.
Deliveries are realised throughout the day, Monday to Friday. Any order received before 12:00 GMT will be shipped the same day.
For more information or clarifications regarding the order and delivery procedures, please feel free to contact us at [email protected]
In case that your order is delayed for any reason, you may contact our Customer Care department, so that we can inform you about the exact delivery time.
Order delayed due to the following reasons:
- The product you have ordered is not available: in case the product you have orderd is out-of-stock and our online system is not automatically updated regarding this product’s availability, a member of our personnel will contact you directly in order to offer you all possible alternative solutions or even arrange to cancel your order free of charge.
- In periods of extreme weather conditions or strikes
- In case your personal information are incorrect or inaccurate.
You have the right to return products purchased, within five (5) working days from the date you received goods. You only can change products purchased with products of equal or greater value.
Returns are accepted, as long as the items you are returning are in the same condition in which you received them, i.e., in their original sealed and undamaged packaging;
When returning an item, you must send either an e-mail to [email protected] or by calling our Customer Service Department, mentioning the reason of returning.
FREE RETURN AND FREE REPLACEMENT IN GREECE
Antonella.gr offers the transport costs for the first return of an entire order or part of it ,as well as the transport costs for re-delivery Free of Charge.
Return free of charge is not covered in case you have chosen the payment on delivery method.
PRODUCT RETURN WITH ADDITIONAL CHARGE FROM THE CUSTOMERS
For the return to the same order the transport costs of your entire order or part of it must be covered by the custumers.
The return is realized within 5 calendar days from delivery date. No product can be returned once the 5 calendar days period has expired.
*Jewelry and Socks cannot be returned.
Once your request to return an item has been approved, ship the package to us at:
No 93, 1821 Str. Heraklion Crete, Greece, 71201